What is a Game Session Diagnostic Report?
This tool analyzes the performance of your recent game sessions on GeForce NOW to help members improve their streaming experience. The tool runs automatically and provides a report with suggestions if it detects an issue on your last session.
This tool analyzes the performance of your recent game sessions on GeForce NOW to help members improve their streaming experience. The tool runs automatically and provides a report with suggestions if it detects an issue on your last session.
How do I get this report?
The Game Session Diagnostic Tool is available to all GeForce NOW members using Windows PC, macOS, and Browser. To access your report, click on the Help icon
at the top right corner of the GeForce NOW window, then select Session report.
The Game Session Diagnostic Tool is available to all GeForce NOW members using Windows PC, macOS, and Browser. To access your report, click on the Help icon
at the top right corner of the GeForce NOW window, then select Session report.What does each score mean in the report?
Your GeForce NOW game streaming experience is affected by various components including your local device, network upload and download, packets delivery, and game performance. The report provides a score for each of these components.
Your GeForce NOW game streaming experience is affected by various components including your local device, network upload and download, packets delivery, and game performance. The report provides a score for each of these components.
Each score is in the range 0 to 100, where a higher score is better. Suggestions are provided for the component with the lowest score to help you improve your streaming experience.
For example, if the report shows "Your Device" as the lowest score, the report provides suggestions to improve your device performance (i.e. "Lower your GeForce NOW resolution and frame rate", "Quit all other apps", or "Restart your device").
Below is a description of each score category.
| Scores | Description |
| Your Device | “Your Device” represents the hardware device that you are currently using to run GeForce NOW. The score is affected by CPU/GPU usage, background downloads, other applications or services competing for device resources, etc. |
| Upload | "Upload" represents the network route from your device to the GeForce NOW server. The score is affected by packet loss and network jitter which could impact handling the input and responsiveness of your keyboard, mouse or gamepad inputs. |
| Download | "Download" represents the lag/latency that you may experience on the network route from the GeForce NOW server to your device. Bandwidth limitation or excessive network buffering on that route often introduces gameplay lag, a feeling of higher latency or stutter. |
| Packets Delivery | This score represents how successfully packets reach your device. The GeForce NOW server converts the output of the game into smaller chunks of data called "packets" that are sent over the network route through multiple hops before reaching your device. A lower delivery score indicates packets are being dropped due to congestion, queuing delays, wifi interference or ISP throttling, leading to stutters and downgraded visual quality. |
| Game |
"Game" represents the performance of the game running on GeForce NOW before the frames are streamed to your device. The score represents how smooth and stutter free the game is running based on in-game settings and available resources.
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I would like to try some of the suggestions listed, but I closed the dialog?
It's possible to revisit the Game Session Diagnostic Report from the GeForce NOW client. Click on the Help icon at the top right hand corner of the window, then select Session report to see the diagnostic report of your last session.
It's possible to revisit the Game Session Diagnostic Report from the GeForce NOW client. Click on the Help icon
at the top right hand corner of the window, then select Session report to see the diagnostic report of your last session.Why don’t I see these reports anymore after the session ended?
Other than selecting the option to snooze the reports, there could be a few reasons why you are no longer seeing them. The tool may no longer detect severe issues with your streaming session on GeForce NOW. The tool may also be updating its sensitivity and which members and platforms are supported during ongoing improvements.
Other than selecting the option to snooze the reports, there could be a few reasons why you are no longer seeing them. The tool may no longer detect severe issues with your streaming session on GeForce NOW. The tool may also be updating its sensitivity and which members and platforms are supported during ongoing improvements.
Why don't I have any diagnostic reports?
The Session Report is available in the Help menu on GeForce NOW for Windows PC, macOS, and Browser. If you see a message that you don't have any diagnostic reports at the moment, this means you have not played a session long enough for the report to be generated. Check again after playing a game session.
The Session Report is available in the Help menu on GeForce NOW for Windows PC, macOS, and Browser. If you see a message that you don't have any diagnostic reports at the moment, this means you have not played a session long enough for the report to be generated. Check again after playing a game session.
The Session Report suggested that I disable location services. How do I disable this on a macOS device?
We have found that macOS location services can interfere with your network quality. For now, we recommend turning off location services when you use GeForce NOW. Please view this link for more details on location services:
We have found that macOS location services can interfere with your network quality. For now, we recommend turning off location services when you use GeForce NOW. Please view this link for more details on location services: